TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS FOR THE HOTEL ACCOMMODATION AGREEMENT

1 SCOPE

1.1 These Terms and Conditions apply to contracts for the rental of hotel rooms for lodging, as well as to all other services provided to the customer in this connection, and

Hotel Services (Hotel Accommodation Agreement). The term “Hotel Accommodation Agreement” encompasses and replaces the following terms: accommodation agreement, lodging agreement, hotel agreement, and hotel room agreement.

1.2 Subletting or subleasing the rooms provided, as well as using them for purposes other than accommodation, requires the hotel’s prior written consent, subject to § 540 (1)

Section 1(2) of the German Civil Code (BGB) shall not apply if the customer is not a consumer within the meaning of Section 13 of the German Civil Code (BGB).

1.3 The Customer’s general terms and conditions shall apply only if this has been expressly agreed in writing in advance.

2 CONCLUSION OF THE CONTRACT, CONTRACTING PARTIES, STATUTE OF LIMITATIONS

2.1 The contracting parties are the hotel and the customer. The contract is concluded upon the hotel’s acceptance of the customer’s request. The hotel is free to confirm the room reservation in writing.

2.2 All claims against the hotel generally become time-barred one year after the statutory limitation period begins. This does not apply to claims for damages or other claims, provided that the latter

are due to a willful or grossly negligent breach of duty by the hotel.

3 SERVICES, PRICES, PAYMENT, SETOFF

3.1 The hotel is obligated to reserve the rooms booked by the customer and to provide the agreed-upon services.

3.2 The customer is obligated to pay the hotel’s agreed-upon or applicable rates for the room and any additional services utilized by the customer. This also applies to services ordered by the customer directly or through the hotel that are provided by third parties and paid for in advance by the hotel.

3.3 The agreed prices include the taxes and local charges in effect at the time the contract is concluded. They do not include local charges imposed under applicable municipal law

that are payable by the guest, such as visitor’s tax. If there is a change in the statutory value-added tax or the introduction, modification, or abolition of local taxes on the subject matter of the service after the contract is concluded, the prices will be adjusted accordingly. For contracts with consumers, this applies only if the period between the conclusion of the contract and its performance exceeds four months.

3.4 The hotel may withhold its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel services, or the length of the customer’s stay

reserve the right to increase the price of the rooms and/or other hotel services accordingly.

3.5 Hotel invoices are due for payment in full immediately upon receipt. If payment on account has been agreed, payment must be made—unless otherwise agreed—within

payment must be made in full within ten days of receipt of the invoice.

3.6 Upon conclusion of the contract, the hotel is entitled to require the customer to make a reasonable advance payment or provide security, for example in the form of a credit card guarantee. The amount of the advance payment

and the payment dates may be specified in writing in the contract. The statutory provisions remain unaffected in the case of advance payments or security deposits for package tours.

If the customer is late in making payment, the statutory provisions shall apply.

3.7 In justified cases, such as late payment by the customer or an expansion of the scope of the contract, the hotel is entitled to request an advance payment even after the contract has been concluded and up until the start of the stay

or a security deposit as defined in section 3.6 above, or an increase in the amount specified in the contract

General Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)

to demand payment of the agreed advance or security deposit up to the full amount of the agreed compensation.

3.8 The hotel is also entitled to require the guest, at the beginning of and during the stay, to make a reasonable advance payment or provide security in accordance with Section 3.6 above for existing and future

To claim amounts due under the contract, unless such amounts have already been claimed in accordance with the preceding paragraph

3.6 and/or 3.7 has been fulfilled.

3.9 The customer may only set off or offset a claim against a claim by the hotel if the claim is undisputed or has been finally adjudicated.

3.10 The customer agrees to receive the invoice electronically

can.

4 CUSTOMER WITHDRAWAL (CANCELLATION, WITHDRAWAL)/

FAILURE TO UTILIZE THE HOTEL'S SERVICES (NO-SHOW)

4.1 The customer may cancel the contract entered into with the hotel only if a right of cancellation

it was expressly agreed in the contract, a statutory right of withdrawal exists, or if

the hotel expressly agrees to the termination of the contract.

4.2 If the hotel and the customer have agreed on a deadline for free cancellation of the contract

has been delivered, the customer may cancel the contract until that time without incurring any liability for payment or damages

to trigger the hotel's response.

4.3 If no right of withdrawal has been agreed upon or has already expired, there is also no statutory right of withdrawal or

Right of termination; if the hotel does not agree to the termination of the contract, the hotel retains the right

the agreed fee, even though the service was not used. The hotel has the revenue

to offset the income from renting the rooms to other parties as well as the expenses saved.

If the rooms are not rented out to other guests, the hotel may deduct the amount corresponding to the saved expenses

pay a flat fee. In this case, the customer is obligated to pay 85% of the contractually agreed price

for overnight stays with or without breakfast, as well as for package deals that include third-party services, 70%

to be paid for half-board arrangements and 60% for full-board arrangements. The customer is entitled to proof

it is clear that the aforementioned claim has not arisen or has not arisen in the amount claimed.

5 CANCELLATION BY THE HOTEL

5.1 If it has been agreed that the customer may withdraw from the contract free of charge within a specified period

if the guest fails to do so, the hotel is entitled to cancel the contract during this period,

if other customers have inquired about the rooms booked under the contract and the customer

The hotel has not waived its right to cancel by sending a request with a reasonable deadline. This

The same applies when granting an option if other inquiries have been received and the customer

The hotel has not confirmed the reservation within a reasonable period of time.

5.2 If an advance payment or security deposit agreed upon or required pursuant to Section 3.6 and/or Section 3.7

even after the expiration of a reasonable grace period set by the hotel,

In such cases, the hotel is also entitled to terminate the contract.

5.3 Furthermore, the hotel is entitled to terminate the contract for cause if there is a valid reason to do so,

especially if

– force majeure or other circumstances beyond the hotel’s control that prevent the fulfillment of the contract

make it impossible;

– Rooms or spaces obtained through misleading or false statements or by concealing material facts

transactions are recorded; key factors here include the customer’s identity and solvency

or the purpose of the stay;

General Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)

– the hotel has reasonable grounds to believe that the use of the service will

the smooth operation of the business, the safety, or the hotel’s public reputation

may pose a risk, without this being attributable to the hotel’s sphere of control or organizational jurisdiction

is;

– the purpose or reason for the stay is unlawful;

– there has been a violation of section 1.2 above.

5.4 The hotel’s justified termination of the contract does not entitle the customer to claim damages.

6. PROVISION, HANDOVER, AND RETURN OF ROOMS

6.1 The customer has no right to the provision of specific rooms, unless this is expressly

was agreed upon in writing.

6.2 Reserved rooms are available to the customer starting at 3:00 p.m. on the agreed-upon arrival date. The

The customer is not entitled to earlier delivery.

6.3 On the agreed departure date, guests must vacate their rooms and return them to the hotel by 12:00 p.m. at the latest

to charge. In that case, the hotel may, due to the late check-out, charge for

Use beyond the terms of the contract until 6:00 p.m.: 50% of the full accommodation rate (price as listed in the price list)

will be charged; 85% after 6:00 p.m. This does not affect the customer’s contractual claims

is unfounded. He is free to prove that the hotel incurred no costs or significantly lower costs

a claim for usage fees has arisen.

7. HOTEL LIABILITY

7.1 The hotel is liable for damages resulting from injury to life, limb, or

health. Furthermore, it is liable for any other damages resulting from intentional or grossly negligent

Breach of duty by the hotel, or a breach committed intentionally or through negligence

arise from the hotel’s standard contractual obligations. Standard contractual obligations are those obligations that

are necessary for the proper performance of the contract and on whose fulfillment the customer

may rely upon and trust. A breach of duty by the hotel is offset by that of a legal representative

or their agents. Any further claims for damages are, to the extent provided for in this Section 7

unless otherwise specified, are excluded. Should any disruptions or defects occur in the hotel’s services

should such a situation arise, the hotel will, upon becoming aware of it or upon immediate notification by the guest, endeavor to

to remedy the situation. The customer is obligated to do everything reasonably possible to resolve the issue

and to minimize any potential damage.

7.2 The hotel is liable to the guest for items left on the premises in accordance with the provisions of law. The

The hotel recommends using the hotel or in-room safe. If the guest has cash, securities, and

Valuables worth more than 800 euros or other items worth more than

If you wish to contribute 3,500 euros, this requires a separate escrow agreement with the

Hotel.

7.3 To the extent that the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even for a fee,

is made available, this does not constitute a custody agreement. In the event of loss

or damage to motor vehicles parked or being moved on the hotel premises and their contents

The hotel shall be liable only in accordance with the first through fourth sentences of Section 7.1 above.

7.4 Wake-up calls are handled by the hotel with the utmost care.

Messages for guests are handled with care. The hotel may, upon prior arrangement,

in cooperation with the customer, the receipt, storage, and—upon request—forwarding of

Handling mail and packages. The hotel is liable in this regard only in accordance with the provisions above

Section 7.1, sentences 1 through 4.

General Terms and Conditions for Hotel Accommodation Contracts (AGBH 8.0)

8 FINAL PROVISIONS

8.1 Amendments and Additions to the Contract, the Acceptance of the Application, or These General Terms and Conditions

must be made in writing. Unilateral amendments or additions are invalid.

8.2 Place of Performance and Payment, and Exclusive Jurisdiction—including for disputes involving checks and promissory notes

– is in commercial transactions … [Please enter the location, either the hotel’s location or

[Headquarters of the hotel operator]. Provided that the customer meets the requirements of § 38(2) of the German Code of Civil Procedure (ZPO)

... and has no general place of jurisdiction within Germany, the place of jurisdiction shall be … [Please enter the location,

[either the hotel's location or the headquarters of the hotel's operating company].

8.3 This Agreement is governed by German law. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

8.4 In accordance with its legal obligation, the hotel notes that the European Union

an online platform for the out-of-court resolution of consumer disputes (“OS-Platform”)

has set up: http://ec.europa.eu/consumers/odr/

However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards.

Or, alternatively, insert:

The hotel agrees to participate. Further information is available on the OS platform; see Art. 14, para. 2

ODR Regulation.

GENERAL TERMS AND CONDITIONS FOR EVENTS

1 Scope

1.1 These Terms and Conditions apply to contracts for the rental of the Hotel’s conference, banquet, and event rooms for the purpose of holding events such as banquets, seminars, conferences, exhibitions, and presentations, etc., as well as to all other services and supplies provided by the Hotel to the Customer in this context.

1.2 The subletting or re-letting of the premises, spaces, or display cases provided, as well as the hosting of job interviews, sales events, or similar events, requires the prior written consent of the hotel; in this regard, § 540 (1), sentence 2 of the German Civil Code (BGB) is excluded, provided that the customer is not a consumer.

1.3 The Customer’s general terms and conditions shall apply only if this has been expressly agreed upon in advance.

2 Conclusion of the Contract, Contracting Parties, Liability, Statute of Limitations

2.1 The contracting parties are the hotel and the customer. The contract is concluded upon the hotel’s acceptance of the customer’s request. The hotel may, at its discretion, confirm the event booking in writing.

2.2 The hotel is liable for damages resulting from injury to life, limb, or health for which it is responsible. Furthermore, it is liable for other damages arising from an intentional or grossly negligent breach of duty by the hotel or from an intentional or negligent breach of the hotel’s obligations typical to the contract. A breach of duty by the hotel is deemed equivalent to a breach by a legal representative or vicarious agent. Further claims for damages, unless otherwise provided for in Section 9, are excluded. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavor to remedy the situation upon becoming aware of them or upon immediate complaint by the customer. The guest is obligated to contribute to the extent reasonably expected to remedy the disruption and minimize any potential damage. Furthermore, the guest is obligated to notify the hotel in a timely manner of the possibility of exceptionally high damages arising.

2.3 All claims against the hotel generally become time-barred one year after the statutory limitation period begins. This does not apply to claims for damages or other claims, provided that the latter are based on a breach of duty by the hotel committed with intent or through gross negligence.

3 Services, Prices, Payment, Set-off

3.1 The hotel is obligated to provide the services ordered by the guest and confirmed by the hotel.

3.2 The customer is obligated to pay the hotel’s agreed-upon or applicable rates for these and any other services utilized. This also applies to services ordered by the customer directly or through the hotel that are provided by third parties and paid for in advance by the hotel. In particular, this also applies to claims from copyright collection societies.

3.3 The agreed prices include the taxes in effect at the time the contract is concluded.

If there are changes to the statutory sales tax or if local taxes on the subject matter of the contract are newly introduced, modified, or abolished after the contract is concluded, the prices will be adjusted accordingly. For contracts with consumers, this applies only if the period between the conclusion of the contract and its performance exceeds four months.

3.4 Hotel invoices that do not specify a due date are payable in full within ten days of receipt. The hotel may at any time require the customer to pay any outstanding amounts immediately. In the event of late payment by the customer, the statutory provisions shall apply. The hotel reserves the right to prove that it has incurred greater damages.

3.5 The hotel is entitled to require the customer to make a reasonable advance payment or provide security, such as a credit card guarantee, upon conclusion of the contract. The amount of the advance payment and the payment dates may be agreed upon in writing in the contract. In the event of late payment by the customer, the statutory provisions shall apply.

3.6 In justified cases, such as a customer’s failure to pay or an expansion of the scope of the contract, the hotel is entitled, even after the contract has been concluded and up until the start of the event, to demand an advance payment or security deposit as defined in Section 3.5 above, or to increase the advance payment or security deposit agreed upon in the contract up to the full agreed-upon fee.

3.7 The customer may only set off or offset a claim against a claim by the hotel if the claim is undisputed or has become final and binding.

4 Customer Withdrawal (Cancellation)

4.1 The customer may cancel the contract concluded with the hotel only if a right of cancellation has been expressly agreed upon in the contract, if another statutory right of cancellation exists, or if the hotel expressly consents to the cancellation of the contract. Any agreement regarding a right of cancellation, as well as any consent to the cancellation of the contract, must be made in writing.

4.2 If the hotel and the customer have agreed on a deadline for free cancellation of the contract, the customer may cancel the contract by that date without triggering any claims for payment or damages by the hotel. The customer’s right to cancel expires if the customer does not exercise this right with the hotel by the agreed deadline.

4.3 If no right of withdrawal has been agreed upon or has already expired, and if there is no statutory right of withdrawal or termination, and if the hotel does not consent to the termination of the contract, the hotel retains the right to the agreed-upon compensation despite the service not being utilized. The hotel must offset any income from renting the rooms to other parties as well as any expenses saved. The respective expenses saved may be calculated on a flat-rate basis in accordance with Sections 4.4, 4.5, and 4.6. The customer is free to provide evidence that the claim did not arise or did not arise in the amount claimed. The hotel is free to provide evidence that a higher claim has arisen.

4.4 If the customer cancels between the 8th and 4th week prior to the event date, the hotel is entitled to charge 35% of the lost food revenue in addition to the agreed rental price; for any later cancellation, 70% of the food revenue will be charged.

4.5 Catering revenue is calculated using the following formula: Agreed menu price × number of participants. If no price has yet been agreed for the menu, the least expensive three-course menu from the currently valid event menu will be used as the basis.

4.6 If a conference rate per participant has been agreed upon, the hotel is entitled to charge 60% of the conference rate multiplied by the agreed number of participants in the event of a cancellation between the 8th and 4th week prior to the event date, and 85% in the event of a later cancellation.

5 Cancellation by the hotel

5.1 If it has been agreed that the customer may cancel the contract free of charge within a specified period, the hotel is entitled, during that period, to cancel the contract if it receives requests from other customers for the event spaces booked under the contract and the customer, upon being asked by the hotel and given a reasonable deadline, does not waive their right to cancel.

5.2 If an advance payment or security deposit agreed upon or requested in accordance with Section 3.5 and/or Section 3.6 is not made even after the expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to terminate the contract.

5.3 Furthermore, the hotel is entitled to terminate the contract for cause, in particular if

– Force majeure or other circumstances beyond the hotel’s control that make it impossible to fulfill the contract;

– Events or rooms are booked through the provision of misleading or false information or the concealment of material facts; such material facts may include the customer’s identity, financial standing, or purpose of stay;

– the hotel has reasonable grounds to believe that the event may jeopardize the smooth operation of the business, the safety, or the hotel’s public reputation, without this being attributable to the hotel’s control or organizational sphere;

– the purpose or occasion of the event is unlawful;

– there has been a violation of Section 1.2.

5.4 The hotel’s justified cancellation does not entitle the customer to claim damages.

6 Changes to the number of participants and the event time

6.1 Any increase in the number of participants by more than 5% must be notified to the hotel no later than five business days before the start of the event; such an increase requires the hotel’s consent, which must be provided in writing. The invoice shall be based on the actual number of participants, but at least 95% of the agreed higher number of participants. If the actual number of participants is lower, the customer has the right to reduce the agreed price by the amount of the additional expenses saved due to the lower number of participants, which the customer must substantiate.

6.2 The hotel must be notified of any reduction in the number of participants by more than 5% well in advance, no later than five business days before the start of the event. The invoice will be based on the actual number of participants, but shall not be less than 95% of the final agreed number of participants. The third sentence of Section 6.1 applies accordingly.

6.3 If the number of participants decreases by more than 10%, the hotel is entitled to change the confirmed rooms, taking into account any differences in room rates, unless this would be unreasonable for the customer.

6.4 If the agreed start or end times of the event are changed and the hotel agrees to such changes, the hotel may charge a reasonable fee for the additional services provided, unless the hotel is at fault.

7 Bringing your own food and drinks

As a general rule, customers are not permitted to bring their own food and beverages to events. Exceptions require prior agreement with the hotel. In such cases, a fee will be charged to cover overhead costs.

8 Technical Equipment and Connections

8.1 To the extent that the hotel procures technical or other equipment from third parties on behalf of the customer at the customer’s request, it acts in the customer’s name, under the customer’s authority, and for the customer’s account.

The guest is responsible for taking good care of the items and returning them in proper condition. The guest shall indemnify the hotel against any claims by third parties arising from the use of these items.

8.2 The use of the guest’s own electrical equipment connected to the hotel’s power grid requires the hotel’s consent. Any malfunctions or damage to the hotel’s technical equipment resulting from the use of such equipment shall be borne by the guest, unless the hotel is responsible for such malfunctions or damage. The hotel may record and charge a flat rate for the electricity costs incurred as a result of such use.

8.3 With the hotel’s consent, the guest is entitled to use his or her own telephone, fax, and data transmission equipment. The hotel may charge a connection fee for this.

8.4 If the connection of the customer’s own equipment results in suitable hotel facilities remaining unused, a compensation fee may be charged.

8.5 Any malfunctions in technical or other equipment provided by the hotel will be rectified as soon as possible. Payments may not be withheld or reduced if the hotel is not responsible for such malfunctions.

9 Loss or damage to personal belongings

9.1 Any exhibition items or other personal belongings brought onto the premises are kept at the customer’s own risk within the event venues or the hotel. The hotel assumes no liability for loss, destruction, or damage, including financial loss, except in cases of gross negligence or willful misconduct on the part of the hotel. This exclusion does not apply to damages resulting from injury to life, limb, or health. Furthermore, all cases in which safekeeping constitutes a contractual obligation due to the circumstances of the individual case are excluded from this disclaimer of liability.

9.2 Any decorative materials brought onto the premises must comply with fire safety requirements. The hotel is entitled to request official documentation to this effect. If such documentation is not provided, the hotel is entitled to remove any materials already brought onto the premises at the customer’s expense. To prevent potential damage, the placement and installation of any items must be coordinated with the hotel in advance.

9.3 Any exhibition items or other objects brought onto the premises must be removed immediately after the event concludes. If the customer fails to do so, the hotel may remove and store such items at the customer’s expense. If the items remain in the event room, the hotel may charge a reasonable fee for the use of the room for the duration that the room is occupied.

10 Customer Liability for Damages

10.1 If the customer is a business, the customer shall be liable for any damage to the building or its contents caused by event participants or visitors, employees, other third parties associated with the customer, or the customer itself.

10.2 The hotel may require the customer to provide reasonable security, such as a credit card guarantee.

11 Final Provisions

11.1 Any amendments or additions to the contract, the acceptance of the application, or these General Terms and Conditions must be made in writing. Unilateral amendments or additions made by the customer are invalid.

11.2 The place of performance and payment, as well as the exclusive venue—including for disputes involving checks and bills of exchange—in commercial transactions is the hotel’s location. If a contracting party meets the requirements of Section 38(2) of the German Code of Civil Procedure (ZPO) and has no general venue within Germany, the venue shall be the hotel’s location.

11.3 This Agreement is governed by German law. The application of the United Nations Convention on Contracts for the International Sale of Goods and conflict-of-laws rules is excluded.

11.4 Should any provision of these General Terms and Conditions for Events be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

TERMS AND CONDITIONS FOR ORDERS PLACED IN THE ONLINE STORE

1 Scope

The following Terms and Conditions apply to all orders placed through our online store.

2 Contracting Parties, Conclusion of the Contract

The purchase agreement is entered into with Hotel Voss GmbH.

By listing products in the online store, we are making a binding offer to enter into a contract for these items. You may initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation email.

3 Language of the Contract, Storage of the Contract Text

The language available for the conclusion of the contract is German.

We will save the contract text and email you the order details and our Terms and Conditions. For security reasons, the contract text is no longer accessible online.

4 Terms of Delivery

We deliver within Germany.

Shipping costs are not included in the purchase price and are listed separately during the ordering process. You are responsible for paying shipping costs unless free shipping has been offered.

We only ship our products. Unfortunately, you cannot pick up your order in person.

Goods will be delivered to the shipping address you provided. The order confirmation and invoice will be sent to the email address you provided. The shipping address or email address you provided is essential for successful delivery.

5 Payment

Our store generally offers the following payment methods:

PAYPAL

During the ordering process, you will be redirected to the website of the online payment provider PayPal. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, verify your identity using your login credentials, and confirm the payment instruction to us. After you submit your order in the shop, we will instruct PayPal to initiate the payment transaction.

The payment transaction will be processed automatically by PayPal immediately afterward. You will receive further instructions during the ordering process.

CREDIT CARD

When you place your order, you are also providing us with your credit card information.

Once we have verified that you are the legitimate cardholder, we will instruct your credit card company to process the payment immediately after you place your order. The payment transaction will be processed automatically by the credit card company, and your card will be charged.

GIROPAY

You will pay the invoice amount via your bank’s online banking service, which you will be redirected to during the ordering process. Log in as usual—for example, using your account number and PIN—and authorize the payment using a TAN. Your bank must participate in the Giropay system.

6 Retention of Title

The goods remain our property until full payment has been received.

7 Damage during transport

If goods are delivered with obvious shipping damage, please report such issues to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no impact on your legal rights or their enforcement, particularly your warranty rights. However, you will be helping us to assert our own claims against the carrier or the shipping insurance company.

8 Warranties and Guarantees

Unless otherwise expressly agreed below, the statutory liability for defects shall apply.

The statute of limitations for claims for defects in used goods is one year from the date of delivery.

The foregoing limitations and shortened time limits do not apply to claims arising from damages caused by us, our legal representatives, or our agents

in the event of injury to life, limb, or health,

in the event of a breach of duty caused by willful misconduct or gross negligence, as well as fraud,

in the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on the observance of which the other party may reasonably rely (cardinal obligations)

under a warranty, if agreed, or

to the extent that the Product Liability Act applies.

Information about any additional warranties that may apply and their specific terms and conditions can be found on the product page and on the relevant information pages in the online store.

9 Liability

We are always fully liable for claims arising from damages caused by us, our legal representatives, or our agents

in the event of injury to life, limb, or health,

in the event of a breach of duty caused by willful misconduct or gross negligence,

in the case of warranty commitments, if agreed, or

to the extent that the Product Liability Act applies.

In the event of a breach of material contractual obligations—the fulfillment of which is essential for the proper performance of the contract and on the observance of which the other party may reasonably rely— (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives, or on the part of our vicarious agents, liability shall be limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10 Dispute Resolution

The European Commission has set up an online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr/. Our email address is: info@hotel-voss.com

We will not participate in dispute resolution proceedings before a consumer arbitration board as defined by the Consumer Dispute Resolution Act, nor are we required to do so.

As of December 3, 2018

TERMS AND CONDITIONS ﻿

TERMS AND CONDITIONS