Questions and Answers

Check-in is available starting at 3:00 PM, and check-out must be completed by 11:00 AM. You are welcome to book early check-in or late check-out for an additional fee of €30 each. 

Early Check-In: from 12:00 p.m.

Late check-out: until 2 p.m.

The Schokoladenhotel is located in Westerstede in the Ammerland region of Lower Saxony. The town lies between Oldenburg and the North Sea coast and is an ideal starting point for excursions to the Ammerland, East Frisia, or the North Sea. Guests can easily reach the hotel by car or via the Oldenburg and Leer train stations. The Westerstede bus station is about a 3-minute walk from the hotel, and the Westerstede-Ocholt train station is about a 10-minute drive away.

Yes. Day visitors are also welcome. You can visit the Vossini Restaurant, enjoy homemade cakes, pralines, and chocolate specialties in the Chocolate Lounge, or shop in the chocolate store. Separate conditions or advance reservations apply to certain events, such as themed evenings, chocolate events, and wellness offerings.

• Bookings for bed and breakfast can be canceled free of charge up until 6:00 p.m. on the day before arrival.
• Bookings can be canceled free of charge up to 3 days before arrival.
• Bookings made for the holidays can be canceled free of charge up to 14 days before arrival.
• Non-refundable installments are non-refundable.

Otherwise, we charge 85% of the accommodation cost as a cancellation fee in the event of a no-show. 

Yes. In the chocolate shop, you’ll find a wide selection of handmade pralines, chocolate bars, seasonal specialties, and other sweet gift ideas from our in-house chocolate factory. These products are available exclusively at the Chocolate Hotel.

The Chocolate Hotel is ideal for couples, wellness guests, connoisseurs, families, business travelers, and groups. Whether it’s a romantic weekend, a short getaway, a wellness retreat, a conference, or a celebration—the hotel offers the perfect rooms, overnight specials, and packages for many occasions.

After booking, you will receive a written booking confirmation via email.

Payment is made directly on site; no advance bank transfer is necessary. We accept cash, EC, Mastercard, Visa, and American Express (at the front desk only). 

Yes, dogs are very welcome here! We charge a surcharge of €20.00 per pet per night. You can book a stay with your pet in any room category. Your dog is welcome to accompany you to the Piura Restaurant, the Market Terrace, and the lobby. However, dogs are not allowed in the Vossini Restaurant, the Chocolate Lounge, or the Chocolate Spa.

Yes, we offer free high-speed Wi-Fi throughout the hotel. Just connect using the network password "schokolade" and you're all set!

Our hotel is easily accessible in many areas, but it is not fully accessible to people with disabilities.

Nearly all double rooms are easily accessible by elevator. Our Chocolate Suites, however, are accessible only by stairs. In the Truffle room category, we have two rooms with wider doorways and grab bars by the toilet—they are wheelchair-accessible.

The Vossini Restaurant is largely accessible—only one area is accessible via a single step. However, many tables can be reached without steps. The Chocolate Lounge and the Piura Restaurant are fully accessible without steps.

Our sauna area is easily accessible by elevator. However, the pool itself can only be accessed via steps.

If you have any specific accessibility needs, please feel free to contact us before making your reservation. We’ll provide personalized advice and work with you to find the right room category for your stay.

Yes, our locked bike shed is equipped with charging stations for your e-bike batteries. Charging in your room or in enclosed spaces in general is not permitted due to the increased risk of fire.

Yes, there is a lockable bike shed in the hotel's parking lot.