A woman is lying on a bed, reading a book.
A woman is sitting on a windowsill, holding a cup of hot chocolate and looking out the window.

Accommodation Options

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A group of women is sitting at a table in a restaurant.

Cuisine

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A man and a woman are sitting on lounge chairs at a spa.
A large conference room equipped with tables, chairs, and a projection screen.
A hotel with many cars parked in front of it

Questions and Answers

FAQ

Rooms & Stay

  • When can I check in at the Chocolate Hotel? By what time do I have to check out on the day of departure?

    Check-in is available starting at 3:00 PM, and check-out must be completed by 11:00 AM. You are welcome to book early check-in or late check-out for an additional fee of €30 each. 

    Early Check-In: from 12:00 p.m.

    Late check-out: until 2 p.m.

  • Are pets allowed?

    Of course, feel free to bring your four-legged friends to the hotel! Dogs are welcome in select rooms. Since the number of dog-friendly rooms is limited, we ask that you let us know about your dog when you make your reservation. There is an additional charge of 20€ per dog per night. Please note that dogs are not allowed in our Chocolate Lounge or at Restaurant Vossini due to the open-kitchen setup. If your dog cannot stay in the room at all, please let us know. By the way, we also make exceptions for up to two dogs in the breakfast area. 

  • Do we have rooms with twin beds?

    Our double rooms are equipped with double beds that cannotbe separated. 

  • Do we have rooms that are accessible to people with disabilities?

    Yes, we have accessible rooms in the Trüffel category. Please contact us before making your reservation so that we can work together to select the room category that best suits your needs.

  • Do the rooms have air conditioning?

    Our Praline Deluxe and Truffle rooms are equipped with air conditioning.

  • Do all the rooms have a shower?

    Not all rooms are equipped in the same way. Some Praline double rooms have a bathtub. If a shower is particularly important to you, please let us know when you make your reservation. We will accommodate your request if possible.

  • Do we have any rooms with carpet?

    Yes, most of our rooms are carpeted.

  • Do we have ground-floor rooms?

    We do not have any rooms on the ground floor, but all double rooms are accessible by elevator.

  • Do we have a room with a connecting door?

    Yes, we have a connecting door between a Trüffel-category double room and a Trüffel-category single room.

  • Late arrival?

    Important Note Regarding Late Arrivals (after 10:00 p.m.)

    Check-in after 10:00 p.m. is only possible if you provide a cell phone number where we can reach you. If we are unable to reach you in the event of a late arrival, or if we do not have your contact information, your reservation may be canceled. Please make sure you are reachable on the day of your arrival. 

    Thank you very much!

Accommodation-

Offers

  • Reception Hours

    We're here for you from 8 a.m. to 10 p.m. for reservations and phone inquiries!

    Reception & Chocolate Shop Hours:

    • Monday through Friday: 6:30 a.m. to 10 p.m.
    • Saturdays, Sundays, and holidays: 7 a.m. to 10 p.m.

  • Is there a bike shelter?

    Yes, there is a lockable bike shed in the hotel's parking lot.

  • Is it possible to charge e-bikes?

    Yes, our locked bike shed is equipped with charging stations for your e-bike batteries. Charging in your room or in enclosed spaces in general is not permitted due to the increased risk of fire.

  • What are the cancellation policies?

    • Bookings for bed and breakfast can be canceled free of charge up to one day before arrival.
    • Bookings can be canceled free of charge up to 3 days before arrival.
    • Bookings made for the holidays can be canceled free of charge up to 14 days before arrival.
    • Non-refundable installments are non-refundable.

    Otherwise, we charge 85% of the accommodation cost as a cancellation fee.

Restaurants & Chocolate Lounge

  • What are the hours of operation at Vossini Restaurant?

    The breakfast buffet is served on weekdays from 6:30 a.m. to 10:30 a.m. and on weekends from 7:30 a.m. to 11:30 a.m. 

    We're open daily from 12:00 PM to 9:00 PM and look forward to treating you to our hot dishes.

  • What are the opening hours at the Chocolate Lounge?

    In our Chocolate Lounge, you can enjoy breakfast dishes, hot beverages, hot meals, and cocktails daily from 12:00 PM to 11:00 PM.

  • Are dogs allowed in the restaurant?

    Dogs are not permitted in any of our dining areas (Schokolounge and Restaurant Vossini). You’re welcome to sit with your four-legged friend on our cozy market terrace. During the colder months, our terrace is just as inviting, with radiant heaters, patio heaters, and blankets.

  • Accessibility?

    Our restaurant has tables at ground level; just let us know when you make your reservation, and we’ll take that into account.

  • Is there a baby changing room?

    Yes, you'll find it in our hotel lobby, which is also accessible from the restaurant.

  • Are there any vegan breakfast options?

    Yes. Our breakfast buffet offers a variety of vegan products and alternatives. Many items are clearly labeled at the buffet. If you have any questions, our team will be happy to assist you at any time. Vegetarian and vegan options are also clearly marked on the menu. 

  • Do you offer lactose-free options?

    Yes. We offer a variety of lactose-free options. Please feel free to contact us before your visit or when you arrive so we can provide you with the best possible advice.

  • Are there any gluten-free dishes?

    We offer a variety of gluten-free options. However, since we work with open-kitchen-style food preparation, we cannot completely rule out the possibility of trace amounts. Our team will be happy to provide you with personalized information.

Sustainability

  • Does the Chocolate Hotel work with local suppliers?

    Yes. Many of the items on our breakfast buffet come from local partners such as Backensholzer Hof, Hof Norbert Best, and Ewen Bakery. We prioritize quality, animal welfare, and short supply chains.

  • What kind of chocolate does the Chocolate Hotel use?

    As a chocolate hotel, we place a special emphasis on high-quality chocolate with transparent sourcing. We partner with Original Beans, prioritizing quality, fair supply chains, and sustainable cocoa farming.

Chocolate Spa, Wellness & Massages

  • Deep cleaning!

    Every Monday, the spa area undergoes a deep cleaning from 8:00 to 9:00 a.m., so it is closed during that time.

  • What spa amenities are provided in the room?

    We have left a spa bag in your room containing towels and bathrobes for you. You can either bring your own slippers or purchase them from us.

  • Can I rent flip-flops?

    We don't rent out flip-flops, but we're happy to sell you our seagrass slippers for €4 each. Of course, you're also welcome to bring your own flip-flops.

  • Is it okay to enter the sauna area without flip-flops?

    We don't require you to wear flip-flops, but we do recommend that you do so.


  • Is a reservation required?

    Appointments are available only by prior arrangement, which can be made through our website or by phone.

  • Can I make a reservation as a guest?

    Yes, for external guests, we offer appointments from Sunday through Thursday, as well as Friday mornings.

  • What are the cancellation policies?

    You may cancel your wellness appointments free of charge up to 48 hours before the treatment. If you do not show up or cancel at the last minute, 85% of the treatment price will be charged.

  • Gym?

    We don't have a fitness center at the hotel. We have a partnership with "Red Fit Hössen" in Westerstede, which is about 1.5 km from the hotel, and you can use it for free as a hotel guest.

Conferences

  • Which room is reserved?

    We assure you that we will select the best possible venue for your event and the number of guests. We reserve the right to change the venue(s) listed, particularly if the number of guests changes.

  • How many guests can hold a meeting at the Chocolate Hotel?

    Our largest, open-plan conference room can accommodate 200 guests.

  • How fast is the internet?

    Our internet connection has a speed of 100 Mbps.

    100 Mbit/s corresponds to a download speed of up to 12.5 megabytes per second. The speed depends on how many people and devices are connected at the same time.

  • Can I make a reservation and view prices online?

    Yes, please follow this link: Event Request

Planning, Travel, and Accommodations

  • How do I get to the Chocolate Hotel by car?

    Take the A28 highway and exit at Westerstede. Follow the signs toward Westerstede Zentrum. Follow Bahnhofstraße, and you’ll find the hotel on your right.


  • Directions by public transportation:

    Take the train to Westerstede Ocholt Station, then take the bus to the Westerstede Central Bus Station (ZOB). The hotel is located right next to the ZOB, just a few minutes' walk away.

  • Traveling by bike:

    Follow the bike path along Bahnhofstraße toward Westerstede. The hotel is located across from Takko and right on the market square.

  • Are there charging stations for electric cars?

    Yes. The Chocolate Hotel has charging stations for electric vehicles.

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